Waiting at the airport to collect my mum, I spotted a copy of the Harvard Business Review magazine (March–April 2026 edition). It was a perfect read whilst waiting in one of the arrivals coffee shops. One article specifically, explored a familiar challenge: why do so many promising innovations struggle to move from pilot to real-world impact? The conclusion was not new — but very relevant and important: it is rarely the technology that fails. It is the system around it. The R